At KALAJ, we are committed to providing a 14-day return policy commencing from the date of delivery of your package. Please be aware that any return requests made after this 14-day window will not be accommodated and will be rerouted to the original dispatch address.
Returns received outside of this timeframe may be subject to a 20% restocking fee and could face potential rejection.

In the event of defects or incorrect shipments, kindly reach out to KALAJ via https://kalaj.co/pages/contact  within 14 days. Your communication should include the purchase date and photographic evidence. For such cases, KALAJ will issue a return label to facilitate the return of the defective or inaccurate item.

The onus of covering return shipping costs rests with you, and we recommend employing a shipping method that provides a real-time tracking number. We exclusively accept returns shipped via FedEx, UPS, or DHL and do not endorse the use of local postal services due to extended delivery durations. For returns incurring customs charges, the expenses will either be separately invoiced or deducted from your initial refund. To expedite the refund process, we recommend opting to cover all customs duties.

Returned items must be in their original, pristine condition, inclusive of original accessories such as tags, boxes, or dust bags. KALAJ retains the prerogative to decline returns if the item(s) exhibit signs of wear, washing, or usage. In cases of declined returns, the order will be dispatched back to you, and supplementary shipping costs will be billed.
Please note that specific categories of goods cannot be returned for reasons of hygiene. This category includes items such as underwear, swimwear, and lingerie.
To finalize your return, you must supply a receipt or proof of purchase. Kindly abstain from returning your item(s) to the manufacturer.

Refunds (If Applicable)

The processing of returns generally requires 7-10 business days from the time they reach our facility. Following the successful processing of your return and the issuance of your refund, a confirmation email will be dispatched. The period within which the refund appears on your credit card account is contingent on your financial institution.

Upon receipt and inspection of your return, you will receive an email notification acknowledging the receipt and conveying the approval or rejection of your refund. In the event of an approved refund, it will be duly processed, and a credit will be automatically applied to your credit card or original payment method within a specified timeframe.

Late or Missing Refunds (If Applicable)

Should you find yourself awaiting a delayed refund, we recommend an initial verification of your bank account. Subsequently, contact your credit card company, as there may be a delay in officially posting the refund. If further delays persist, we urge you to engage with your bank. Refunds often necessitate a processing time before becoming official.
If you have diligently followed these steps and your refund remains elusive, we invite you to contact us at https://kalaj.co/pages/contact .

Exchanges (If Applicable)

Luxury KALAJ exclusively entertains exchanges for items deemed defective or damaged. If you necessitate an exchange for the identical item, please communicate via email at https://kalaj.co/pages/contact .

Shipping Your Return

To commence a return, please initiate contact via email at  https://kalaj.co/pages/contact , and we will offer you the requisite instructions. Kindly be aware that the onus of covering the costs associated with returning your item rests with you, except in cases where the item is defective or damaged. Regrettably, shipping costs are non-refundable.

All returns must be carried out via FedEx, UPS, or DHL. We do not accept items dispatched through local postal services due to prolonged delivery durations.

In cases of a refund, the return shipping fee will be deducted from your refund, unless you choose to shoulder the cost of return shipping. Alternatively, at your request, we can administer the return process and subtract the costs incurred from your refund.

The duration for your exchanged product to reach you may fluctuate contingent on your location. When dispatching your item(s) for return, it is imperative to employ FedEx, UPS, or DHL alongside a trackable shipping service or purchase shipping insurance. Please note that without proof of delivery, we cannot assure the receipt of your returned item(s).